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Terms & Conditions

The AmStadion.com online store, available at www.amstadion.com, is run by AmStadion sp. z o.o. with registered office at Al. Pokoju 33, 31-564 Kraków, Poland, KRS: 0000720225, share capital: 100.000 PLN, VAT: PL6751637623, REGON: 369544330, entered into the National Court Register.

 

Terms of purchase

 

  1. The AmStadion.com online store carries out retail activities via the Internet. Orders are accepted via the https://www.amstadion.com website.
  2. All products offered in the AmStadion.com store are brand new, free from physical and legal defects, and have been legally placed on the market.
  3. All prices quoted on the AmStadion.com website are gross prices (they include VAT). We issue VAT invoices for every product we sell.
  4. The ordered goods are delivered via specialized courier and postal companies. The buyer is charged for delivery in accordance with the costs of transport specified on the Shipping Rates page.
  5. In case where there are large differences in execution time or manner of packaging and delivery of various goods comprising an order, the AmStadion.com store can independently decide to split the order into smaller shipments. In such cases, the overall cost of delivery displayed to the Client when submitting the Order does not change but is simply split between individual shipments. In case of cancellation of part of the order, only those delivery costs that correspond to the part of the order that was not delivered or claimed for refund get adjusted.
  6. We accept the following forms of payment:
    1. Bank transfer - once the ordered goods are reserved, an e-mail containing the bank account number is sent. Upon the payment being credited on our account, the order gets executed.
    2. Credit card - via Payu.pl. For safety reasons, each transaction is verified by the operator. The order gets executed upon receiving confirmation of the payment.
    3. Cash on delivery (only for deliveries in Poland) - payment in cash to the courier, postman or at the branch office of the transport company upon receipt of the goods.
  7. The date of planned dispatch is provided for every item. When ordering goods with varying dispatch times, the order is sent after completing the whole order i.e. after the longest dispatch time provided for the ordered goods. In the case of dividing the order, each shipment can be sent at a different time, of which the customer is informed via e-mail or telephone. If the time of executing the order proves to be longer than shown on our website, we will contact the buyer to inform about the delay and confirm the willingness to execute the order. Please note that the date of delivery = dispatch date + delivery time.
    In case of payments via bank transfer, the above deadline is extended by the time it takes to complete such transfer, and in the case of payments via Payu.pl, by the time the payment gets authorized by the external payment system. AmStadion.com is not liable for delays in delivery caused by the failure of the Polish Post and courier companies to perform shipping services.
  8. If the sold item has a defect, the Customer may request to have the defective item exchanged for one free from defects or to have the defect removed.
    The Customer can make a statement regarding the reduction of price or withdrawal from the agreement, unless AmStadion.com promptly and without undue inconvenience to the Customer exchange the defective item for a defect-free one or remove the defect.
    The customer may request the exchange of items for ones free from defects or request a removal of defects instead of exchanging items, unless making the goods comply with the agreement in a manner chosen by the buyer is impossible or would require excessive costs in comparison with the method proposed by the Vendor. When evaluating these costs, the following details are taken into account: the value of the goods free of defects, the nature and the importance of the defect, the inconvenience to which the buyer would be subject in case of satisfying his or her complaint in another manner is also taken into account.
  9. In case of a defect, the defective goods along with a letter stating the type of defect and the expectations on how to fulfill our obligations should be returned to the AmStadion.com address: Al.Pokoju 33, 31-564 Kraków, Poland.
  10. The Vendor will address the demands of the Customer within 14 days from the date of filing the notification of non-conformity of the goods with the agreement. The date of filing the complaint is the date on which the returned product is delivered to the Vendor's office at Al.Pokoju 33, 31-564 Kraków, Poland.
    If the Customer, being a consumer, has requested the exchange of goods or removal of the defect or made a statement about lowering the price, specifying the amount by which the price is to be reduced, and the AmStadion.com store did not respond to this request within fourteen days, it shall be believed that the store has found the request justified.
  11. In the case of closing the complaint in favour of the Customer - the AmStadion.com store will exchange the defective product for one free of defects or will remove the defect. This does not affect the Customer's ability to file a statement regarding price reduction or withdrawal from the agreement in accordance with applicable regulations. In the case when the product cannot be exchanged, the defect cannot be removed or the price cannot be reduced, the AmStadion.com store will reimburse the Customer immediately.
  12. The AmStadion.com store is liable for defects if the defect is found before the expiry of two years from the date of delivery of the goods to the Customer.
  13. The claim for the removal of defects or the exchange of goods for ones free from defects expires after one year from the date of discovery of a defect. The limitation period can not end before the deadline specified in paragraph 12 expires.
  14. In the case of time limits set out in paragraph 12, the Customer may make a statement of withdrawal from the agreement or request a price reduction due to defects in the goods sold. If the buyer demanded the exchange of goods for goods free from defects or the removal of the defect, the period to submit a declaration of withdrawal from the agreement or a request for the reduction of the price begins with the ineffective expiry of the deadline for the exchange of goods or removing the defect.
  15. The AmStadion.com store is not liable for defects if the Customer knew about the defect at the time of concluding the agreement, and in the case when the subject of the conclusion of the agreement is specified according to its type, when the Customer had knowledge of the defect at the time of delivery of the goods.
  16. In the case of a sale not constituting a consumer sale, the provisions contained in Articles 556-576 of the Civil Code shall not apply.
  17. According to Article. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), the Customer can withdraw from the agreement without giving reasons, making a statement within 30 days of receipt of the ordered goods, subject to paragraph 18. The declaration has to be posted before this deadline – the date of receiving it by the Vendor is not relevant.
  18. The right provided for in paragraph 17 of these Regulations does not apply to goods made to Customer's specifications or made to meet the Customer's individual needs (e.g. t-shirts with the Customer's own name).
  19. In the event of withdrawal from the agreement, the agreement is considered null and void and the client is released from any obligations. What the parties rendered shall be returned unchanged, unless a change was necessary in the ordinary management. If you wish to exercise the right of withdrawal from the agreement, you must return the goods at your own expense to AmStadion.com's address: Al.Pokoju 33, 31-564 Kraków, Poland and submit a statement of withdrawal from the agreement. The statement may be submitted via e-mail at hello@amstadion.com.
    The store will immediately examine the product. If the product meets the requirements specified in this paragraph, the Store will refund its cost using the same method of payment or will transfer the amount to the bank account indicated by the Customer. Reimbursement will take place immediately, not later than within 14 days of submitting the statement.
    If the Customer has chosen a different method of delivery than the cheapest available, the Store reserves the right to refund the costs of delivery in the amount equal to the cheapest delivery method.
  20. The Customer can use the help of a municipal or a county consumer advocate, provincial inspectorates of Trade Inspection or one of the social organizations the statutory tasks of which include consumer protection.
    The platform for online dispute resolution between Customers and businesses at EU level is available at http://ec.europa.eu/consumers/odr/.
  21. After the purchased goods are dispatched, the Vendor under the agreement with the Purchaser is entitled to send the Buyer via e-mail an invitation to complete a survey in order to investigate the Customer's opinion on the transaction. The buyer is entitled, but not obliged to complete it.
  22. The information on the website of the AmStadion.com store do not constitute an offer within the meaning of the Civil Code. The Customer, by placing an order through the mechanisms available on the websites of the store, places an offer to buy specific goods under the conditions specified in the product description.
  23. The AmStadion.com store reserves the right to reject the offer in a situation when the history of cooperation undermines the credibility and reliability of the Customer, of which the Customer will be immediately informed.
  24. The AmStadion.com processes personal data in accordance with applicable law and the Privacy Policy.